We created Grace Hollis for one simple reason - to make the online shopping process feel less like you're taking a chance.
After experiencing countless instances of impossible sizing, quality let downs, poor customer service and products arriving that look different to how they were described online, we wanted to build a clothing store where customers could feel confident when purchasing.
Today, we sell a collection of women's clothing, footwear and accessories for her everyday to across Australia.
As we have developed and processed orders, we have helped to shape and define the Grace Hollis experience – we provide clear descriptions, responsive customer service and understand the importance of hassle-free returns in addition to designing quality, pieces that we feel confident placing our name on.
Fashion Selected thoughtfully
We will not stock products just for the sake of extending a catalogue, to expand, and instead we've designed the process so each piece added to Grace Hollis has been judged on the items that are most crucial when they're being worn:
Does it feel good to wear?
Is the quality able to withstand regular use?
Is the information about its size clear and precise?
Would it feel okay to recommend it to a friend?
If it doesn't get a YES across every point; its simply excluded. Our styles reflect an appreciation for the climate in Australia, offering styles that have the versatility to be worn in warm days, to slightly cooler nights and change with the seasons.
A store that cares
Behind the Grace Hollis website and brand is a truly Australian-based team of people.
When you contact us you are put in touch with a real person who is here to help you with whatever it might be, or from anything whether you require size assistance or returns, from ordering to the order in transit and any issues, however minor.
We believe confidence is earned when checking out, just as it is after.
We inform customers always, believe in standing by what we sell, and assist with resolution where possible.
Committed to the future
Grace Hollis is not a store solely reliant on your first order.
We hope to become a place where you continue to return with ease, whether it be for a day to day piece of clothing, a new dress, or to fulfill a desire for something that more special.
Local and Australian with experience; we are Australia-based, we have packed and shipped thousands of orders, and we have spent years honing the process.
Thank you for choosing Grace Hollis.
